FAQ's

PLACING AN ORDER

Q. Do you just accept Pay Pal?
 A. No, we accept Visa, MasterCard, American Express and Discover. Once you have completed the check out process you will then be brought to a Pay Pal screen where you can either login to your Pay Pal account, or select the Pay With Credit Card Option.

Q. Do I have to have a Tax ID to shop at Wholesale Vintage Beads?

A. A tax ID is not required to shop.

Q. I placed an order but did not get a confirmation email, did it go through? 

A. If you placed an order and did not get a confirmation email you either did not enter your email address correctly or your email provider may have marked it as SPAM. First check your email address in your My Account section of wholesalevintagebeads.com. If this is correct, next check your SPAM folder in your email account. At that point, if you still can not locate the confirmation email, please contact us either via email or phone. Be sure to include your name, shipping address and the date that the order was place

Q. I haven’t received my order, who should I contact? 

A. If we mailed you a shipping confirmation, please use the information in that email to track your package. If you still have questions, contact our Customer Service department at 617-364-4883.

Q. I made an error when I placed my order, how can I fix it? 

A. Just send us an email at info@wholesalevintagebeads.com, make sure to include your name, order number, contact information and what you would like us to fix.

CATALOG REQUESTS

Q. Do you have a catalog that can be mailed to my location?

 A. No, we do not print catalogs here at Wholesale Vintage Beads. It is our way of reducing our carbon footprint.

CUSTOMER SERVICE

Q. What are your customer service hours & how can I contact you? 

A. Our Customer Service hours are: Monday – Friday 9am – 6pm (ES Time) Our Customer Service phone number is 1-617-364-8443. We are closed holidays and weekends, but can be reached via email at info@wholesalevintagebeads.com. Please make sure to include your order number if you are inquiring about an existing order. CUSTOMER REGISTRATION AND LOGIN 

Q. Do I have to register every time I come to the site? 

A. No, you only have to register once. However, every time you return to the site you should “Sign In”.

Q. I forgot my username or password, what do I do?

 A. Your user name is always the email address that you used to register. If you have forgotten your password, click on the LOGIN at the top right of the site and below the login boxes you will see a link that says FORGOT YOUR PASSWORD. Click on this link, enter your email address and a temporary password will be emailed to you. Once you have logged in with the temporary password, don’t forget to update your password in you’re MY ACCOUNT section.